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★★★★★

Privacy Policy

Travel Hertz Privacy Policy

At Travel Hertz, we are committed to protecting the privacy and personal information of our customers. This Privacy Policy outlines how we collect, use, store, share, and protect your personal information in compliance with applicable data protection laws, including the General Data Protection Regulation (GDPR) and other regional regulations. By using our services, website, or contacting us, you agree to the practices described below.

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### 1. Information We Collect

We collect only the information necessary to provide our travel-related services, including hotel bookings, flights, and vacation packages. The types of information we may collect include:

- Personal Information: Name, email address, phone number, postal address, date of birth, passport details, and other identification information required for travel bookings.

- Payment Information: Credit card details or other payment method information, processed securely through trusted third-party payment gateways.

- Travel Preferences: Details about your travel plans, such as destinations, dates, accommodation preferences, and special requests.

- Account Information: Login credentials and profile details if you create an account on our website.

- Technical Data: IP address, browser type, device information, and website usage data collected via cookies or analytics tools.

- Communication Data: Records of your interactions with us via email, phone, chat, or social media.

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### 2. How We Collect Information

We collect information in the following ways:

- Directly from You: When you book travel services, fill out forms on our website, contact our support team, or sign up for newsletters.

- Through Third Parties: From travel partners (e.g., airlines, hotels) when you book through us or from payment processors handling transactions.

- Automatically: Via cookies, web beacons, or analytics tools that track website usage to improve user experience (with your consent where required).

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### 3. How We Use Your Information

We use your information to:

- Process and manage your travel bookings and deliver services.

- Communicate with you about your reservations, updates, or customer support inquiries.

- Personalize your experience by offering tailored travel recommendations and promotions.

- Process payments securely through third-party gateways.

- Send marketing communications (e.g., newsletters, deals) with your consent, which you can opt out of at any time.

- Analyze website usage to improve our services and user experience.

- Comply with legal obligations, such as tax reporting or travel regulations.

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### 4. Legal Basis for Processing

We process your personal information based on:

- Contractual Necessity: To fulfill bookings and provide services you request.

- Consent: For marketing communications or non-essential cookies, which you can withdraw at any time.

- Legal Obligations: To comply with laws, such as immigration or tax requirements.

- Legitimate Interests: For improving services, fraud prevention, or analyzing website performance, provided it does not override your rights.

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### 5. How We Share Your Information

We may share your information with:

- Travel Partners: Airlines, hotels, tour operators, or other providers to fulfill your bookings, subject to strict data-sharing agreements.

- Payment Processors: Trusted third-party gateways to process payments securely.

- Service Providers: IT, analytics, or marketing providers who assist in operating our services, all bound by confidentiality agreements.

- Legal Authorities: When required by law or to protect our rights, safety, or property.

We do not sell or rent your personal information to third parties for marketing purposes.

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### 6. Data Security

We implement robust measures to protect your information, including:

- Encryption (SSL and AES-256) for data transmission and storage.

- Compliance with Payment Card Industry Data Security Standards (PCI DSS) for payment processing.

- Multi-factor authentication and role-based access controls to limit internal access.

- Regular security audits and system updates to address vulnerabilities.

- Secure deletion of data no longer needed.

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### 7. Data Retention

We retain your personal information only for as long as necessary to:

- Fulfill your travel bookings and provide ongoing support.

- Comply with legal, tax, or regulatory requirements (e.g., retaining booking records for up to 7 years).

- Support our legitimate business interests, such as customer service or fraud prevention.

After this period, your data is securely deleted or anonymized.

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### 8. Your Rights

Depending on your location and applicable laws, you may have the following rights:

- Access: Request a copy of the personal information we hold about you.

- Correction: Update or correct inaccurate information.

- Deletion: Request deletion of your data, subject to legal obligations.

- Restriction: Limit how we process your data in certain circumstances.

- Portability: Receive your data in a structured, machine-readable format.

- Objection: Object to processing for marketing or legitimate interests.

- Withdraw Consent: Opt out of marketing or non-essential data processing at any time.

To exercise these rights, contact us via our website or at [insert contact email]. We will respond within the legally required timeframe (e.g., 30 days under GDPR).

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### 9. International Data Transfers

As a global travel agency, we may transfer your data to travel partners or service providers outside your country (e.g., to hotels or airlines in other regions). We ensure such transfers comply with data protection laws, using safeguards like Standard Contractual Clauses (SCCs) or ensuring recipients meet equivalent privacy standards.

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### 10. Cookies and Tracking

Our website uses cookies to enhance functionality, analyze usage, and deliver personalized content. You can manage cookie preferences through our website’s cookie settings or your browser. Essential cookies are required for site operation, while non-essential cookies (e.g., for analytics or marketing) require your consent.

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### 11. Third-Party Links

Our website may contain links to third-party sites (e.g., airline or hotel booking pages). We are not responsible for their privacy practices and encourage you to review their policies before sharing information.

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### 12. Data Breach Response

In the unlikely event of a data breach, we will:

- Investigate and contain the issue promptly.

- Notify affected customers and relevant authorities as required by law.

- Take steps to prevent future incidents.

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### 13. Children’s Privacy

Our services are not intended for individuals under 16. We do not knowingly collect personal information from children without parental consent. If you believe we have such data, please contact us to have it removed.

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### 14. Changes to This Policy

We may update this Privacy Policy to reflect changes in our practices or legal requirements. Updates will be posted on our website with the effective date. We encourage you to review this policy periodically.

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### 15. Contact Us

If you have questions, concerns, or wish to exercise your rights, please contact our Data Protection Officer at:

- Email: Info@expresstravelsupport.us

- Phone: +1 8889180511

You may also file a complaint with your local data protection authority if you believe we have not addressed your concerns adequately.

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Effective Date: May 1, 2025

For further details or to manage your personal information, visit the Travel Hertz website or contact our support team.